Politique d’expédition
SHIPPING POLICY — BURBANO
At BURBANO, each piece is part of a limited-run collection and shipped with the utmost care. All orders are shipped from Canada. We offer secure, tracked shipping across Canada, the United States, and internationally.
BURBANO is a 100% online retailer. We do not offer a physical storefront, in-person fittings, or local pickup.
1. Processing Time
-Orders are processed within 2–5 business days before shipping
-Shipping transit time is separate from processing time
-Orders are not shipped on weekends or holidaysDuring limited drops or high-volume periods, processing times may be slightly extended
2. Shipping Rates & Delivery Estimates
| Destination | Estimated Delivery Time | Cost |
| Canada | 3 - 7 Business Days | |
| United States | 5 - 10 Business Days | |
| International: | 7–15 business days | Calculated at Checkout |
-Shipping costs are calculated at checkout
-All orders include tracking
-Delivery times are estimates only and not guaranteed
-Carrier delays may occur and are outside of BURBANO’s control
3. Customs, Duties & Taxes
-Canada: Applicable provincial and federal taxes are calculated at checkout
-United States: No customs duties are charged to customers
-International (outside Canada & USA): Customers are responsible for all customs duties, taxes, and import fees
-If a package is returned due to unpaid customs fees, the customer is responsible for reshipping costs.
4. Tracking Information
-Once your order ships, you will receive a confirmation email with tracking details
-Tracking may take up to 24 hours to activate
5. Incorrect Address
-Customers are responsible for providing the correct shipping address
-BURBANO is not responsible for orders shipped to incorrect addresses
-If a package is returned due to an incorrect address, the customer is responsible for reshipping costs
6. Refused or Unclaimed Packages
-If a package is refused or unclaimed, the customer is responsible for reshipping fees
-Original shipping costs are non-refundable
7. Lost or Stolen Packages
-Once an order has been shipped, BURBANO is not responsible for carrier delays, lost packages, or delivery issues beyond our control
-If a package is marked as delivered by the carrier, BURBANO is not responsible for lost or stolen packages
-Signature may be required upon delivery for certain orders
8. Damaged Packages
Please inspect your order upon delivery. If your package arrives damaged, contact us within 48 hours at:
Please keep all packaging and provide photos for evaluation.
9. Shipping Disclaimer
Delivery delays caused by carriers, customs, weather, or external factors are outside of BURBANO’s control and are not grounds for refunds.
Contact
For shipping inquiries:
support@burbano.ca
Subject: Shipping Inquiry - Order #____
