Frequently Asked Questions
We accept major credit cards, Shop Pay, Apple Pay, and other secure payment methods available at checkout.
As most BURBANO pieces are made to order, modifications or cancellations must be requested shortly after purchase. Once production begins, changes may no longer be possible.
Yes. A confirmation email with your order details is sent after purchase. This email serves as your invoice.
Each BURBANO piece is handmade in Canada and many styles are made to order. Please allow 1–3 business days for processing once your piece is ready. Shipping times vary by destination and are calculated at checkout. Read more in the section Learn about our policies.
Yes. All BURBANO pieces are handmade in Canada and we ship within Canada and worldwide. Delivery times and rates are calculated at checkout.
Please check your tracking link first. If you need assistance, contact us and we will gladly help investigate your shipment.
Due to the made to order nature and intimate design of our corsets, all BURBANO pieces are final sale. We do not offer returns or refunds. Size exchanges are available within 7 days of delivery, subject to availability. You can read more in the section Learn.
To request a size exchange, contact us within 7 days of delivery. Items must be unworn, in original condition, and return shipping is the customer’s responsibility. Exchanges are subject to availability due to limited production. You can read more in the section Learn.
We do not offer refunds. All BURBANO pieces are made to order and final sale. Size exchanges may be available if eligible. You can read more in the section Learn.
Please refer to our size guide before purchasing. As pieces are made to order, we recommend confirming your size before placing your order. Our team is happy to assist.
Yes. All BURBANO pieces are handmade in Canada in limited quantities, with many styles produced made to order to maintain exclusivity.
Each piece is handmade in Canada. Spot clean when possible. If needed, gently hand wash in cold water with mild soap. Do not machine wash or tumble dry. Iron on low heat with a protective cloth.
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